There are over 6000 languages spoken all over the world. Even in the same country, people of different regions speak various languages.
In business, you do not need to know every language. But, knowing the language of potential customers other than your native language is only beneficial. Keeping that in mind, the idea of multilingual phone support services came into being.
The Ultimate Solution to Two Main Challenges:
You can take care of two main problems if you offer multilingual customer support.
- If you are living in a country with a diverse culture, you are able to cater the nationwide customers. You can manage the problems of customers that speak different languages while living in the same country.
- You handle the concerns of customers on an international level. Offering multilingual phone support services globally helps you increase your brand value.
Benefits of Multilingual Phone Support:
Apart from solving the two main problems, phone support outsourcing has many advantages. Some of the benefits are mentioned below:
- Increased customer satisfaction
- Enhanced consumer retention
- Boost in sales
- Increased brand loyalty
- More productivity
- Gain competitive edge
- Less missed opportunities
- Cost perks
- Breaking barriers
- Market expansion
- Enhanced Positive feedbacks
1. Increased Customer Satisfaction:
It leaves a good impression when you handle your customers’ complaints in their native language. Consumer experience is improved. Moreover, it leads to increased customer content. Though it may seem like it is not a big deal, happy customers refer you to others.
Thus, multilingual support to your consumers will improve your brand image. It will help you in taking your business to new heights of success.
2. Enhanced Customer Retention:
Providing solutions to your customers in the language they speak makes them feel valued. In addition, it leaves a good impact on their mind. Hence, when you cater to non-native clients, it helps you retain customers.
When clients contact you, they already feel frustrated. Helping them in their local language releases their stress. Therefore, when customer retention is increased, it attracts more consumers. Finally, you become their go-to brand.
3. Boost in Sales:
Providing customer support in English only will limit your ability to attract more customers. However, when you offer multilingual phone support services, it helps you understand your clients’ needs more clearly.
In addition, it improves your relationship with your customers. Your buyers feel welcome and feel more inclined to buy from you. Customer services in a foreign language can increase or decrease the gap between browsing and buying.
4. Increased Brand Loyalty and Trust:
More than 50% of the businesses that offer multilingual support have more customer loyalty. If you want to know why? Just put yourself in customers’ shoes.
Whenever clients contact a brand about the issue they are facing, they want the firm to understand them completely. Similarly, they want a clear response from the company. Providing multilingual support ensures customers’ trust in your brand.
5. More Productivity:
Offering services in customers’ language increases consumer satisfaction. In addition, it enhances your business’s efficiency. As a result, it helps you focus on improving your sales and product quality. Moreover, you spend less time ensuring that multilingual calls are correctly managed.
One of the best ways to boost the business’ productivity is to speak the customer’s language. It avoids any misunderstandings and errors.
6. Gain Competitive Edge:
Have you ever bought an overpriced product because the salesperson treated you nicely? That is because customer service has a great impact on our minds. Moreover, by investing in multilingual support, you gain an advantage over your competitors.
Moreover, it is beneficial for your business if you work in a saturated market. If you offer customers phone support services in their language, they will choose you over your rivals.
7. Less Missed Opportunities:
These are all missed opportunities when your call center agents cannot handle customers because of the language barrier. Outsourcing your phone services provides multilingual support that helps you increase the business’ productivity.
You will avail more chances to boost your company’s efficiency. As a result, more customers will be satisfied. Hence, your business will run smoothly.
8. Cost Perks:
When running a business, customers of different regions reach out to you. Unfortunately, hiring a new staff to deal with customers in different languages will cost you a fortune. The best solution is outsourcing your call support to an efficient call center that provides multilingual support.
When you outsource your phone support, it will save you time and cut costs. Moreover, you can sit back and focus on other vital tasks.
9. Breaking Barriers:
Offering multilingual support to customers break down the language barrier. When customers do not get satisfactory answers, they will go somewhere else. You do not want to lose consumers, do you?
In addition, when you cater to your clients efficiently, you will gain more profits and increased revenues.
10. Market Expansion:
You will improve your relationship with the local market by providing services in various languages. In addition, you will reach the global market. This will lead to increased sales and higher productivity of the business.
Many countries are filled with immigrants. When you provide multilingual support, you open your business to people of different cultures. And as your business expands, you pave your way to success.
11. Enhanced Positive Feedbacks:
Feedbacks always help improve services. Whenever a customer gives negative feedback, you work on your shortcomings. Moreover, you struggle hard to satisfy your customers. Therefore, you manage your consumers’ complaints efficiently.
Similarly, when a customer gives positive feedback, it motivates you to grow. It inspires you to keep upgrading your quality. Providing multilingual support to the clients increases your positive feedback. That is because the language barrier is not a problem anymore.
Customers feel at ease while talking to the customer service team and understanding the responses.
DOS understands the dire need for multilingual customer support. The efficient customer support team at DOS provides exceptional phone support services. They are available for the customers round the clock.
DOS delivers excellence with the best consumer assistance services. Finally, they assist you to succeed in the market and increase your accomplishments.